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How to Resolve a Balance Due

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Overview

The following information will help you to efficiently address a balance due on your financial account with the Bursar’s Office. By using the steps below, you can potentially resolve the issue on your own and avoid the need to wait for a response from our office.

Step-by-Step Guide

Please read carefully before contacting the Bursar’s Office:

If you receive an email alert indicating that you have a balance due on your account, first access your online bill to review the status of your account . Bills can be accessed by logging into your WebAdvisor account and then selecting "My Tuition & Fee Invoice" or "My Statement of Account" under Financial Information. Please remember "My Tuition and Fee Invoice" should be used to determine your balance due up until the end of the first week of the semester. After that time, please use "My Statement of Account."

If your bill does not reflect a balance due... 

You can ignore this alert and we thank you for your payment. You most likely received this alert because your payment was processed soon after this alert was generated. If you have a financial hold on your account, it will be removed shortly.

If your bill does reflect a balance due...

You should determine the cause of the balance due and then use the steps below to plan the appropriate course of action.

If your balance due is a result of financial aid and/or loans not appearing on your bill...

Please contact the appropriate Financial Aid Office directly. Once the Financial Aid Office updates your account, your aid/loans will automatically appear on your next online statement:

If your balance due is a result of outside scholarships not appearing on your online bill...

Please email a copy of the scholarship letter to the Bursar's Office at bursar@qu.edu. The Bursar's Office will update your online bill to reflect the outside scholarships.

If you are a full-time undergraduate student and your balance due is a result of a charge on your bill for student health insurance that you wish to waive...

You should complete the online waiver form immediately at gallagherstudent.com. The charge for the Student Health Insurance will remain on your bill until the waiver process has been completed. Please allow one business day for the online waiver to be processed and the charge to be removed from your bill.

If you have a balance due and you simply need to make a payment...

Single payments as well as payment plans can be processed online. Please allow one business day for your payment to be processed and to appear on your online bill.

If you have reviewed the items above and still have questions regarding your account...

Email the Bursar's Office at bursar@qu.edu.